Subscription cancellations #
- • You can cancel anytime in your account.
- • Access remains until the end of the paid period.
- • Auto-renewal stops after the current period.
Refunds #
Refunds are handled in accordance with UAE law and Stripe policies.
✅ Erroneous charge
If you were charged by mistake, we will process a refund after review.
⚠️ Technical failure
If access failed during a paid period, compensation may apply.
Processing times #
- • Review of your request: typically up to 5 business days.
- • Bank processing time: depends on the issuer (usually 5–10 business days).
How to request a refund #
- Visit the “Contacts” page and message support.
- Provide your account e-mail, charge date & amount, and a short description.
- Wait for confirmation and follow-up instructions.
Stripe
Payments are processed by Stripe. In some cases your bank may charge fees or delay settlement under its own policies.
FAQ #
Can I refund a partially used month?
Generally no. Access remains until period end. Exceptions include erroneous charges or technical failures.
How do I stop auto-renewal?
Disable auto-renewal in your account — charges stop after the current period.
Need help? #
If you have questions about cancellation or refunds, contact us — we’ll help as quickly as possible.